Support
Help with Listenara.
Email listenara.app@gmail.com. Include your Listenara version, macOS version, what you were trying to do, and the exact message you saw. For license help, write from your purchase email address and include the license ID if available.
Privacy reminder
Do not email your license key, private recordings, transcripts, exports, or saved Listenara files unless support asks for the minimum information needed.
Quick help
First launch
macOS may show the expected unidentified-developer warning the first time you open Listenara. Follow the first-launch instructions to continue.
Update the app
Download the latest DMG, drag Listenara to Applications, and choose Replace. Your Library and license stay in place.
License
If a license email is missing, check spam before contacting support. If activation fails or you reach the limit of up to 3 personal Macs, do not buy again; email support from your purchase address.
Language
If transcription is unavailable for a language, choose another Transcribe language. For translation, install the language in System Settings > General > Language & Region > Translation Languages, then reopen Listenara.
Library
Deleted recordings stay in Trash for 30 days by default. Open Trash and choose Restore before asking support to recover a recording.
Codex
The Codex skill is optional and updated separately from the Mac app. Follow the Codex setup and troubleshooting guide.